Returning a Wig Is Easy!

  • You have 14 days after you receive an item to request a refund.
  • The item must be in perfect condition to be eligible for a refund.
  • Clearance items, wig maintenance items or items not in perfect condition are not eligible for a refund.

Details:

We honor a 100% money back guarantee for all regularly priced wigs. If for any reason you are not happy with your wig purchase, you may receive a full refund of the price of the wig or exchange it for another color or style. There are no restocking fees. No need to worry about whether your wig will fit or be too short! You may return an order for the price you paid. You may also choose to receive store credit.

Ineligible Items

1. Clearance items
2. Wig maintenance products and hair products
3. Product(s) with tags removed or that have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.

Please do not send used items for return. If your product is ineligible for exchange or return, you will have to pay the shipping cost for us to return the item to you.

How to Get Your Exchange or Refund

Requesting a refund is easy!

1. Send an email to customerservice@styleillusions.com to request your RMA (Return Merchandise Authorization) number and indicate the reason for the return. Be sure to include your order number with this request.

2. We will send you an RMA number.

3. Send your product back. You are solely responsible for shipping items back- we recommend USPS parcel post which should be about $4-$5 dollars depending on the size of your item.

4. After verifying the item is in acceptable condition, we will refund your money to the payment method on file. Refunds usually take 3-5 business days if you paid by credit card. If you paid with Paypal or Google Checkout, your refund may be processed much faster or immediately.

5. We will only refund your charge to ship the wig back if the incorrect item was sent or if the item was defective. You are solely responsible for shipping returns back to Style Illusions. ***If you choose not to use a carrier that offers package tracking or insure the package, you will be responsible for any loss or damage to the product during shipping.***

Return Address:
Style Illusions LLC
Exchange Department
PO Box 57923
Jacksonville, FL 32241

Shipping Costs on Exchange
Shipping charge of $5.00 will be added to all exchanges depending on the weight of the package. The same payment and shipping information will be used for your exchange unless otherwise requested.

Changes to Order or Cancellations

Once your order has been shipped, we cannot change or cancel your order. You should contact us as soon as possible if you need to change your order.
  • If you decide to cancel your order after it has shipped, write "Return to Sender" on the unopened package once it is received. The Post Office will return it to us.
  • Once we receive the item, we will refund your money LESS the shipping fee. If you received free shipping, you will receive a refund LESS whatever the shipping cost was.
  • We will not be held responsible if you provide a bad address.

Lost or Stolen Packages

Style Illusions LLC will not be responsible for stolen packages after the merchandise has been confirmed to have been delivered by the United States Postal Service. We will do our best to inquire USPS and your local post office to help you assist in retrieving your package.

Fraud & Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED TO THE HIGHEST EXTENT OF THE LAW. styleillusions.com reserves the right to refuse and cancel any orders at our discretion without notice. styleillusions.com reserves the right at our discretion to make changes to these policies.

Also see our Terms & Conditions.